Shipping & Delivery

Our company strives to provide a seamless and efficient shipping and delivery experience for all our customers. Here’s a detailed overview of our policies to ensure you know what to expect when ordering from us.

Processing Time

Regular Orders: These are typically processed and shipped within 10 business days. However, this may extend up to 20 business days during peak times.

Custom Orders: Custom and made-to-measure orders take a bit longer. Our standard processing time for made-to-measure items is 4-7 weeks, while bespoke orders may take 12-15 weeks. This extra time allows us to ensure every detail meets your specifications and our high standards of quality.

Shipping Methods and Times

Domestic Shipping: We offer multiple shipping options to cater to your needs. Standard shipping typically takes 3-5 business days once the order is dispatched. Expedited shipping options are available for an additional fee, ensuring delivery within 1-2 business days.

International Shipping: We are proud to offer international shipping to most countries around the world. Standard international shipping usually takes 7-14 business days. Please note that customs processing can sometimes cause delays beyond our control.

Free Shipping

We offer free standard shipping on all orders, with some exceptions. Free shipping applies globally except to a few countries such as Russia, Brazil, Israel, Iran, Iraq, India, and OFAC sanctioned countries. We aim to provide the best value and convenience for our customers worldwide.

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our “Track Order” page on our website. Simply enter your order ID and last name to get real-time updates on your package.

Delivery Issues

If you encounter any issues with the delivery of your order, please contact our customer support team. We recommend checking your tracking information first to verify the status of your shipment. If the package is delayed beyond the expected delivery window, our team will assist in resolving the issue promptly.

Custom Duties and Taxes

International orders may be subject to customs duties and taxes, which are not included in our shipping charges. These fees vary by country and are the responsibility of the customer. Please check with your local customs office for more information.

Shipping Restrictions

Due to regulatory and logistical constraints, we do not ship to Russia, Brazil, Israel, Iran, Iraq, India, and OFAC-sanctioned countries. We apologize for any inconvenience this may cause and are continuously exploring options to expand our shipping capabilities.

Returns and Exchanges

Our goal is to ensure complete satisfaction with your purchase. Regular orders can be returned or exchanged within 30 days of delivery. Custom and personalized items are not eligible for returns or exchanges, except in cases of defects or errors in customization. For returns, please follow the guidelines on our “Returns & Refunds” page, and ensure the items are in their original condition and packaging.

Contact Us

If you have any further questions or need assistance regarding shipping and delivery, please do not hesitate to contact our customer service team. We are here to help and ensure you have a smooth and enjoyable shopping experience with us.

Thank you for choosing us for your shopping needs. We look forward to serving you!