Shipping & Delivery

Our company aims to provide a smooth and efficient shipping and delivery experience, backed by a straightforward return and exchange policy. Below are the key points you need to know:

Return & Exchange Policy

Time Frame: You can return or exchange items within 20 days of receiving your order. To initiate the process, email our customer support within 24 hours of your decision.

Process:

  1. Email Us: First, email us at our support address, indicating whether you want a refund or an exchange.
  2. Details Required: Include your order number, a summary, and product images if applicable. The product must be in its original packaging with tags intact.

Conditions:

  1. Defective Products: If you receive a faulty item, contact us within 24 hours with your order number and pictures of the defect. We will replace the product if it’s a manufacturing fault.
  2. Non-Returnable Items: Customized products are not eligible for return or exchange.
  3. Return Shipping Costs: If returning a product without a defect or valid reason, you are responsible for shipping charges.

Inspection: Returned items are inspected upon arrival. The return will not be processed if they do not meet our return criteria (e.g., missing tags, signs of use).

Exchanges: Exchanges depend on product availability. If the desired item is unavailable, we will process a refund instead.

Cancellation Policy

  • Time Frame: You can cancel your order within 24 hours for a full refund. If you cancel after 24 hours but before shipment, a 25% fee applies.
  • During Shipment: Orders canceled during shipment incur a 25% fee plus shipping charges.

Delivery

Domestic Shipping: We offer several shipping options. Standard shipping takes 3-5 business days, while expedited options are available for quicker delivery.

International Shipping: Standard international shipping takes 7-14 business days, subject to customs processing times.

Tracking: Once your order ships, you’ll receive a tracking number to monitor your package’s status through our website.

Customs and Duties: International customers may incur customs duties and taxes, which are the customer’s responsibility. Please check with your local customs office for more details.

Shipping Restrictions: We currently do not ship to certain countries due to logistical and regulatory issues. Check our website for the complete list of restricted countries.

Contact Us

If you have any questions or need further assistance, please contact our customer service team. We are here to ensure your shopping experience is exceptional from start to finish.